Terms & Conditions

Rocky Cinemas | Online Ticket Purchases

Effective Date: October 16, 2026

Welcome to Rocky Cinemas! We are committed to providing a convenient, secure, and enjoyable moviegoing experience.

These Terms and Conditions govern the purchase and use of movie tickets through our website, www.rockycinemas.com, and our online ticketing platform, Veezi V-Tix.

By purchasing tickets online, you acknowledge that you have read and agree to these Terms and Conditions.

1. Ticket Purchases and Pricing

• All ticket prices are displayed in Canadian dollars (CAD).
• Ticket prices depend on the admission category, movie, screening, and applicable promotions.
• Online purchases are subject to a $0.75 service fee per ticket, plus applicable taxes, as disclosed during checkout.
• The total purchase price, including applicable fees and taxes, will be presented before payment confirmation.
• Tickets are subject to availability and are not guaranteed until payment is successfully processed.
• Rocky Cinemas reserves the right to correct pricing, scheduling, or technical errors, subject to applicable consumer protection laws.

2. Online Booking and Payment

Online ticket purchases are processed using Veezi’s V-Tix ticketing platform and its supported payment processing services.

• Customers must provide accurate information when completing a purchase.
• Accepted payment methods will be displayed during checkout.
• A successful transaction generates a booking confirmation.
• If you encounter an error or do not receive confirmation, please contact Rocky Cinemas before attempting another purchase to avoid duplicate charges.
• Rocky Cinemas is not responsible for disruptions caused by third-party services beyond its reasonable control. Your statutory consumer rights remain unaffected.

3. Ticket Confirmation and Admission

Following a successful purchase, a confirmation will be sent to the email address provided during checkout.

• Customers must present their valid electronic ticket, booking barcode, or booking confirmation for admission.
• Tickets may be presented on a mobile device or printed, where supported.
• Each ticket is valid only for the specified movie, date, showtime, and admission category.
• Each ticket permits one admission unless otherwise specified.
• Tickets that have already been redeemed cannot be used again.
• Customers may be required to provide identification to verify ticket eligibility or resolve booking discrepancies.

Please verify your movie title, showtime, and ticket quantity before completing your purchase.

4. Refunds, Exchanges, and Cancellations

All ticket purchases are considered final unless a refund or exchange is approved by Rocky Cinemas or required by applicable law.

We understand that plans can change and will make reasonable efforts to assist customers.

• Customer-requested changes: Contact Rocky Cinemas before your scheduled showtime to request a refund or exchange. Requests are reviewed individually and approval is not guaranteed.
• Missed screenings: Tickets for missed showtimes are generally non-refundable unless otherwise required by law or approved by management.
• Cancelled screenings: If Rocky Cinemas cancels a scheduled screening, affected customers will be eligible for a refund or an alternative screening arrangement.
• Schedule changes: If a screening is rescheduled or materially changed, affected customers may contact Rocky Cinemas to discuss available options.
• Online service fees: The $0.75 per-ticket service fee may be non-refundable for customer-requested cancellations, where permitted by law. For cinema-initiated cancellations, applicable refunds will include fees where required by law.

Approved refunds will ordinarily be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

For assistance, contact (403) 845-7015 or Rockym.cinema@gmail.com.

5. Movie Ratings and Age Restrictions

Rocky Cinemas follows the applicable Alberta film classification and admission requirements.

• Customers must comply with age restrictions for classified films.
• Government-issued photo identification may be requested when age verification is required.
• Admission to age-restricted movies may be denied if appropriate identification is not provided or applicable requirements are not met.
• Children must meet the requirements associated with their ticket category and the film’s classification.
• Parents and guardians are responsible for ensuring that films are appropriate for children in their care.

A valid ticket does not override legally applicable age restrictions.

6. Showtimes and Scheduling

Rocky Cinemas makes reasonable efforts to maintain accurate movie listings, showtimes, and screening information.

However, movie schedules are subject to change due to operational requirements, distributor arrangements, technical difficulties, or circumstances beyond our control.

• Customers should confirm the date and start time on their tickets.
• Advertised showtimes may include trailers or other pre-feature content.
• Customers are encouraged to arrive early to allow time for ticket verification and concession purchases.
• Late arrivals may be subject to admission restrictions where entry could disrupt the screening or compromise safety.

If a screening is cancelled or materially changed, the refund and exchange provisions above will apply.

7. Theatre Conduct and Guest Responsibilities

Rocky Cinemas is committed to providing a safe, respectful, and enjoyable environment for all guests.

While attending a screening, customers must:

• Treat staff and other guests respectfully.
• Refrain from disruptive, threatening, harassing, or abusive behaviour.
• Silence mobile devices and avoid activities that disturb other moviegoers.
• Comply with applicable laws, posted safety notices, and reasonable staff instructions.
• Refrain from unauthorized recording, photography, or distribution of copyrighted movie content.
• Respect the theatre’s property, facilities, and equipment.

Rocky Cinemas reserves the right to refuse admission or remove individuals for violations of these requirements, subject to applicable law.

Refunds may be denied where removal results from serious misconduct.

8. Seating and Accessibility

Admission is subject to the seating arrangements and capacity of the scheduled auditorium.

• Where reserved seating is offered, customers must use their assigned seats unless otherwise directed by staff.
• Where seating is unassigned, seats are available on a first-come, first-served basis.
• Customers requiring accessibility accommodations are encouraged to contact Rocky Cinemas before purchasing tickets so available arrangements can be discussed.

Rocky Cinemas will address accessibility requests in accordance with applicable requirements.

9. Promotions, Discounts, and Special Events

Discounted tickets, special screenings, promotional offers, and private events may have additional conditions.

• Promotional offers cannot necessarily be combined.
• Proof of eligibility may be required for discounted admission.
• Promotional pricing is subject to the terms advertised with the offer.
• Certain special events may have unique admission, cancellation, or refund conditions, which will be disclosed where applicable.

10. Privacy and Personal Information

Rocky Cinemas respects your privacy and uses personal information collected during ticket purchases for legitimate business purposes.

Information such as your name, email address, contact details, and booking information may be processed to:

• Complete and manage ticket purchases.
• Deliver ticket confirmations and transaction-related communications.
• Provide customer service and resolve booking issues.
• Process authorized refunds or exchanges.
• Maintain transaction records and meet legal obligations.

Our ticketing services are provided through Veezi V-Tix and its supporting service providers.

Payment information is processed through supported payment processing systems.

Purchasing a ticket does not automatically constitute consent to receive promotional emails. Marketing communications will be sent in accordance with applicable Canadian privacy and anti-spam requirements.

For additional information about Veezi’s handling of personal information, visit https://www.veezi.com/legal/privacy-policy.

Customers may contact Rocky Cinemas with questions about their personal information.

11. Website and Ticketing System Availability

Rocky Cinemas makes reasonable efforts to maintain the availability and functionality of its website and online ticketing services.

We cannot guarantee uninterrupted access to online booking services or the absence of technical errors.

If a technical issue prevents you from completing a purchase, please contact the box office for assistance.

Nothing in these Terms and Conditions excludes or limits rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection legislation.

12. Changes to These Terms

Rocky Cinemas may revise these Terms and Conditions to reflect changes in operations, ticketing technology, pricing, or legal requirements.

Updated terms will be published on www.rockycinemas.com with a revised effective date.

Changes will apply prospectively and will not retroactively alter completed purchases except where permitted or required by law.

13. Governing Law

These Terms and Conditions are governed by the applicable laws of the Province of Alberta and the federal laws of Canada.

Nothing in these terms limits any mandatory rights or protections available to consumers under applicable law.

14. Contact Rocky Cinemas

For questions about online purchases, ticket confirmations, refunds, exchanges, or these Terms and Conditions, please contact us:

Rocky Cinemas

4827 50 Street
Rocky Mountain House, Alberta
T4T 1A8, Canada

Box Office: (403) 845-7015
Movie Line: (403) 844-2273
Email: Rockym.cinema@gmail.com
Website: www.rockycinemas.com

By completing an online ticket purchase through Veezi V-Tix, you acknowledge that you have read and accepted these Terms and Conditions.

Thank you for choosing Rocky Cinemas — Reel Community, Real Entertainment!